FAQ
You've got questions, we've got answers.
Orders
Please allow 24-48 hours M-F to allow for processing. Shipping usually takes 3-5 business days depending on selected method.
Return Policy
All Boudreaux's Backyard LLC food sales are final. Due to health regulations we cannot accept returns.
If your product arrived damaged please contact us at support@boudreauxsbackyard.com within 48 hours of arrival for a replacement. Please have photos ready of how your package arrived and its contents.
Boudreaux's Backyard Merchandise Return Policy
- Return Period: You can return items purchased from Boudreaux's Backyard within 30 days from the date of receipt. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.
- Eligibility for Returns: To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging. We also require a receipt or proof of purchase.
- Procedure for Returns: To initiate a return, please contact our Customer Service team at support@boudreauxsbackyard.com with your order number and reason for return. Once your return request is received and inspected, we will send you an email to notify you that we have received your returned item and are processing your refund or exchange.
- Refunds: Upon approval of your return, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- Exchanges: We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email at support@boudreauxsbackyard.com and follow the instructions provided by our customer service team.
- Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We don’t guarantee that we will receive your returned item.
Please note that the specifics of this return policy may change without notice. It is essential to check the policy at the time of purchase.
Shipping Policy
Please allow 24-48 hours Monday-Friday to process your order. Items will be shipped according to your chosen shipping method.
You will be sent tracking via email or text message. Estimated shipping times are estimates only and are not guaranteed.
Policies
Below are some common policies
This Privacy Policy describes how
boudreauxs-backyard.myshopify.com (the “Site” or “we”) collects, uses, and
discloses your Personal Information when you visit or make a purchase from the
Site.
Contact
After reviewing this policy, if you have additional questions,
want more information about our privacy practices, or would like to make a
complaint, please contact us by e-mail at support@boudreauxsbackyard.com
or by mail using the details provided below:
201 Rue Beauregard STE 202 Lafayette, LA 70508, United States
Collecting Personal Information
When you visit the Site, we collect certain information about
your device, your interaction with the Site, and information necessary to
process your purchases. We may also collect additional information if you
contact us for customer support. In this Privacy Policy, we refer to any
information about an identifiable individual (including the information below)
as “Personal Information”. See the list below for more information about what
Personal Information we collect and why.
Device information
Purpose
of collection: to load the Site accurately for you, and to
perform analytics on Site usage to optimize our Site.
Source
of collection: Collected automatically when you access our
Site using cookies, log files, web beacons, tags, or pixels
Disclosure
for a business purpose: shared with our processor
Shopify
Personal
Information collected: version of web browser, IP address,
time zone, cookie information, what sites or products you view, search
terms, and how you interact with the Site
Order information
Purpose
of collection: to provide products or services to you to
fulfill our contract, to process your payment information, arrange for
shipping, and provide you with invoices and/or order confirmations,
communicate with you, screen our orders for potential risk or fraud, and
when in line with the preferences you have shared with us, provide you
with information or advertising relating to our products or services.
Source
of collection: collected from you.
Disclosure
for a business purpose: shared with our processor
Shopify and fulfillment services Cajun Crate and supply
Personal
Information collected: name, billing address, shipping
address, payment information (including credit card numbers,email address,
and phone number.
Customer support
information
Purpose
of collection:
Source
of collection:
Disclosure
for a business purpose:
Personal
Information collected:
Purpose
of collection: to provide customer support.
Source
of collection: collected from you
Disclosure
for a business purpose:
Personal
Information collected
Minors
The Site is not intended for individuals under the age of 18.
We do not intentionally collect
Personal Information from children. If you are the parent or guardian and
believe your child has provided us with Personal Information, please contact us
at the address above to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to
help us provide our services and fulfill our contracts with you, as described
above. For example:
We use Shopify to
power our online store. You can read more about how Shopify uses your
Personal Information here: https://www.shopify.com/legal/privacy.
We may share your
Personal Information to comply with applicable laws and regulations, to
respond to a subpoena, search warrant or other lawful request for
information we receive, or to otherwise protect our rights.
Behavioral Advertising
As described above, we use your Personal Information to provide
you with targeted advertisements or marketing communications we believe may be
of interest to you. For example:
We use Google
Analytics to help us understand how our customers use the Site. You can
read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.
You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We share
information about your use of the Site, your purchases, and your
interaction with our ads on other websites with our advertising partners.
We collect and share some of this information directly with our
advertising partners, and in some cases through the use of cookies or
other similar technologies (which you may consent to, depending on your
location).
We use Shopify
Audiences to help us show ads on other websites with our advertising
partners to buyers who made purchases with other Shopify merchants and who
may also be interested in what we have to offer. We also share information
about your use of the Site, your purchases, and the email address
associated with your purchases with Shopify Audiences, through which other
Shopify merchants may make offers you may be interested in.
For more
information about how targeted advertising works, you can visit the
Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
[INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED.
COMMON LINKS INCLUDE:
· FACEBOOK - https://www.facebook.com/settings/?tab=ads
· GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]
Additionally, you can opt out of some of these services by
visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.
Using Personal Information
We use your personal Information to provide our services to you,
which includes: offering products for sale, processing payments, shipping and
fulfillment of your order, and keeping you up to date on new products,
services, and offers.
[INCLUDE THE FOLLOWING SECTION IF YOUR STORE IS LOCATED IN OR IF
YOU HAVE CUSTOMERS IN EUROPE]
Lawful basis
Pursuant to the General Data Protection Regulation (“GDPR”), if
you are a resident of the European Economic Area (“EEA”), we process your
personal information under the following lawful bases:
[INCLUDE ALL THAT APPLY TO YOUR BUSINESS]
Your consent;
The performance of
the contract between you and the Site;
Compliance with our
legal obligations;
To protect your
vital interests;
To perform a task
carried out in the public interest;
For our legitimate
interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the Site, we will retain your
Personal Information for our records unless and until you ask us to erase this
information. For more information on your right of erasure, please see the
‘Your rights’ section below.
Automatic decision-making
If you are a resident of the EEA, you have the right to object
to processing based solely on automated decision-making (which includes
profiling), when that decision-making has a legal effect on you or otherwise
significantly affects you.
We DO NOT engage in fully automated decision-making
that has a legal or otherwise significant effect using customer data.
Our processor Shopify uses limited automated decision-making to
prevent fraud that does not have a legal or otherwise significant effect on
you.
Services that include elements of automated decision-making
include:
Temporary
blacklist of IP addresses associated with repeated failed transactions.
This blacklist persists for a small number of hours.
Temporary
blacklist of credit cards associated with blacklisted IP addresses. This
blacklist persists for a small number of days.
Selling Personal Information
[INCLUDE THIS SECTION IF YOUR BUSINESS IS SUBJECT TO THE
CALIFORNIA CONSUMER PRIVACY ACT AND SELLS PERSONAL INFORMATION AS DEFINED BY
THE CALIFORNIA CONSUMER PRIVACY ACT]
Our Site sells Personal Information, as defined by the
California Consumer Privacy Act of 2018 (“CCPA”).
[Insert:
categories of
information sold;
IF USING SHOPIFY
AUDIENCES: information about your use of the Site, your purchases, and the
email address associated with your purchase
instructions on
how to opt-out of sale;
whether your
business sells information of minors (under 16) and whether you obtain
affirmative authorization;
if you provide a
financial incentive to sell information, provide information about what
that incentive is.]
Cookies
A cookie is a small amount of information that’s downloaded to
your computer or device when you visit our Site. We use a number of different
cookies, including functional, performance, advertising, and social media or
content cookies. Cookies make your browsing experience better by allowing the
website to remember your actions and preferences (such as login and region
selection). This means you don’t have to re-enter this information each time
you return to the site or browse from one page to another. Cookies also provide
information on how people use the website, for instance whether it’s their
first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our
Site and to provide our services.
[Be sure to check this list against Shopify’s current list of
cookies on the merchant storefront: https://www.shopify.com/legal/cookies ]
Cookies Necessary for the Functioning of the
Store
Name
Function
Duration
_ab
Used in connection with access
to admin.
2y
_secure_session_id
Used in connection with
navigation through a storefront.
24h
_shopify_country
Used in connection with
checkout.
session
_shopify_m
Used for managing customer
privacy settings.
1y
_shopify_tm
Used for managing customer
privacy settings.
30min
_shopify_tw
Used for managing customer
privacy settings.
2w
_storefront_u
Used to facilitate updating
customer account information.
1min
_tracking_consent
Tracking preferences.
1y
c
Used in connection with
checkout.
1y
cart
Used in connection with shopping
cart.
2w
cart_currency
Used in connection with
shopping cart.
2w
cart_sig
Used in connection with
checkout.
2w
cart_ts
Used in connection with
checkout.
2w
cart_ver
Used in connection with
shopping cart.
2w
checkout
Used in connection with
checkout.
4w
checkout_token
Used in connection with
checkout.
1y
dynamic_checkout_shown_on_cart
Used in connection with
checkout.
30min
hide_shopify_pay_for_checkout
Used in connection with
checkout.
session
keep_alive
Used in connection with buyer
localization.
2w
master_device_id
Used in connection with
merchant login.
2y
previous_step
Used in connection with
checkout.
1y
remember_me
Used in connection with
checkout.
1y
secure_customer_sig
Used in connection with customer
login.
20y
shopify_pay
Used in connection with
checkout.
1y
shopify_pay_redirect
Used in connection with
checkout.
30 minutes, 3w or 1y depending
on value
storefront_digest
Used in connection with
customer login.
2y
tracked_start_checkout
Used in connection with
checkout.
1y
checkout_one_experiment
Used in connection with
checkout.
session
checkout_session_lookup
Used in connection with
checkout.
3w
checkout_session_token_<<token>>
Used in connection with
checkout.
3w
identity-state
Used in connection with
customer authentication.
24h
identity-state-<<token>>
Used in connection with
customer authentication.
24h
identity_customer_account_number
Used in connection with
customer authentication.
12w
Reporting and Analytics
Name
Function
Duration
_landing_page
Track landing pages.
2w
_orig_referrer
Track landing pages.
2w
_s
Shopify analytics.
30min
_shopify_d
Shopify analytics.
session
_shopify_s
Shopify analytics.
30min
_shopify_sa_p
Shopify analytics relating to
marketing & referrals.
30min
_shopify_sa_t
Shopify analytics relating to
marketing & referrals.
30min
_shopify_y
Shopify analytics.
1y
_y
Shopify analytics.
1y
_shopify_ga
Shopify and Google Analytics.
session
customer_auth_provider
Shopify analytics.
session
customer_auth_session_created_at
Shopify analytics.
session
The length of time that a cookie remains on your computer or
mobile device depends on whether it is a “persistent” or “session” cookie.
Session cookies last until you stop browsing and persistent cookies last until
they expire or are deleted. Most of the cookies we use are persistent and will
expire between 30 minutes and two years from the date they are downloaded to
your device.
You can control and manage cookies in various ways. Please keep
in mind that removing or blocking cookies can negatively impact your user
experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose
whether or not to accept cookies through your browser controls, often found in
your browser’s “Tools” or “Preferences” menu. For more information on how to
modify your browser settings or how to block, manage or filter cookies can be
found in your browser’s help file or through such sites as: www.allaboutcookies.org.
Additionally, please note that blocking cookies may not
completely prevent how we share information with third parties such as our
advertising partners. To exercise your rights or opt-out of certain uses of
your information by these parties, please follow the instructions in the
“Behavioural Advertising” section above.
Do Not Track
Please note that because there is no consistent industry
understanding of how to respond to “Do Not Track” signals, we do not alter our
data collection and usage practices when we detect such a signal from your
browser.
Changes
We may update this Privacy Policy from time to time in order to
reflect, for example, changes to our practices or for other operational, legal,
or regulatory reasons.
Complaints
As noted above, if you would like to make a complaint, please
contact us by e-mail or by mail using the details provided under “Contact”
above.
If you are not satisfied with our response to your complaint,
you have the right to lodge your complaint with the relevant data protection authority.
You can contact your local data protection authority, or our supervisory
authority here: [Add contact information or website for the data
protection authority in your jurisdiction. For example: https://ico.org.uk/make-a-complaint/]
Last updated: 7/13/2023
Mobile Terms of Service
Boudreaux's Back Yard
Last updated: July 13, 2023
The Boudreaux's Back Yard mobile message service (the "Service") is operated by Boudreaux's Back Yard (“Boudreaux's Back Yard”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Boudreaux's Back Yard’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Boudreaux's Back Yard through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include specials, promotions, new, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Boudreaux's Back Yard. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to +18335864435 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Boudreaux's Back Yard mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to +18335864435 or email support@boudreauxsbackyard.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
Products
Salt, black pepper and garlic are common in most of them however each seasoning is different. Individual ingredient list are attached to each description.
Currently the low and slow simmer is the only salt free option.
Ensure the caps are closed and store them in a cool dark place like a pantry or spice drawer.
I have many recipes on my site. Simply type the seasoning name in the search bar and all associated recipes will come up.